Privacy & Policy
Orienda Hospital Privacy Policy
Effective Date: August 2026
Orienda Hospital is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile application, or any online services provided by Orienda Hospital.
By creating an account, booking an appointment, purchasing healthcare services, chatting with our team, or using our website or mobile application, you acknowledge that you have read and agree to this Privacy Policy.
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1. Information We Collect
We may collect the following information:
Personal Information
• Full name
• Date of birth
• Gender
• Nationality
• Phone number
• Email address
• Home address
• National ID or Passport number (when required)
• Emergency contact information
Medical Information
• Appointment history
• Medical history provided by you
• Health conditions
• Laboratory and imaging results
• Prescriptions
• Vaccination records
• Other healthcare information necessary for treatment
Payment Information
• Payment method
• Billing information
• Transaction history
• Purchase history
Orienda Hospital does not store your complete bank card information. Payments are processed through authorized payment providers.
Technical Information
When using our website or mobile application, we may collect:
• IP address
• Device information
• Operating system
• Browser type
• Mobile device identifiers
• App usage information
• Cookies and similar technologies
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2. How We Use Your Information
We use your personal information to:
• Register and manage your account
• Book, modify, or cancel appointments
• Deliver healthcare services
• Process payments
• Verify your identity
• Provide online consultation or customer support
• Respond to your inquiries through chat, phone, email, or messaging platforms
• Contact you regarding appointments, treatment, follow-up care, or important health information
• Send appointment reminders and service notifications
• Improve our website, application, and healthcare services
• Conduct quality assurance and patient satisfaction surveys
• Prevent fraud and maintain system security
• Comply with legal and regulatory requirements
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3. Communication Consent
By registering an account or using our services, you consent to Orienda Hospital contacting you through:
• Telephone calls
• SMS
• Mobile application notifications
• WhatsApp, Telegram, Messenger, or other messaging platforms you choose to use
• Other communication channels you have provided
We may contact you regarding:
• Appointment confirmations
• Appointment reminders
• Medical follow-up
• Test results
• Prescription reminders
• Customer service
• Health education
• Hospital announcements
• Promotional offers and healthcare campaigns (where permitted by law)
You may opt out of receiving promotional communications at any time. However, essential healthcare and service-related communications may still be sent.
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4. Sharing Your Information
Orienda Hospital does not sell your personal information.
We may share your information only when necessary with:
• Our doctors, nurses, and authorized healthcare professionals
• Laboratory and diagnostic service providers
• Insurance companies (with your authorization or where required)
• Payment service providers
• Government authorities when required by law
• Technology vendors supporting our website or mobile application
• Business partners providing healthcare services on our behalf
All third parties are required to protect your information and use it only for authorized purposes.
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5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
• Secure servers
• Encryption where appropriate
• Password protection
• Access controls
• System monitoring
• Regular security reviews
While we strive to protect your information, no online system can guarantee absolute security.
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6. Cookies
Our website and mobile application may use cookies and similar technologies to:
• Improve user experience
• Remember your preferences
• Analyze website traffic
• Enhance website performance
• Provide personalized content
You may disable cookies through your browser settings, although some features may not function properly.
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7. Your Rights
Subject to applicable laws, you may request to:
• Access your personal information
• Update or correct inaccurate information
• Delete your account where legally permissible
• Withdraw consent for certain data processing activities
• Request a copy of your personal information
• Ask questions about how your information is used
Certain medical records may be retained as required by applicable healthcare regulations.
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8. Data Retention
We retain your personal information only for as long as necessary to:
• Provide healthcare services
• Maintain medical records
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements
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9. Children's Privacy
For patients under the age of legal consent, personal information should be provided by a parent, legal guardian, or authorized representative.
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10. Third-Party Services
Our website or application may contain links to third-party websites or services. Orienda Hospital is not responsible for the privacy practices of those third parties.
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11. Changes to This Privacy Policy
Orienda Hospital may update this Privacy Policy from time to time. Updated versions will be published on our website and mobile application with the revised effective date.
Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
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12. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Orienda Hospital
Email: info@oriendahospital.com
Phone: (+855) 81 811 789
Website: www.oriendainternationalhospital.com.kh
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Consent
By selecting "I Agree", creating an account, signing in, booking an appointment, purchasing healthcare services, chatting with Orienda Hospital, or otherwise using our website or mobile application, you confirm that:
• You have read and understood this Privacy Policy.
• You consent to the collection, use, storage, and disclosure of your personal information as described above.
• You authorize Orienda Hospital to contact you using the contact information you provide for healthcare services, appointment management, customer support, and relevant promotional communications.